WE'RE HERE TO HELP
Real people. Real dogs. Real fast replies.
We're a small U.S. team of actual dog owners. When you reach out, a real human writes back, usually within a few hours and always within one business day. No bots, no runaround. Whatever's going on with your order, we'll make it right.
Send us a message →Typical reply time: a few hours · 7 days a week
SEND US A MESSAGE
Tell us what's going on
Drop your details below and we'll reply by email, usually within a few hours. Adding your order number helps us help you faster.
ORDERS
Where's my order?
Most U.S. orders arrive in 4–7 days. You'll get a tracking link by email the moment it ships.
Track my order →RETURNS
Need a hand after it arrives?
Not right for your dog? You've got 30 days. Reach out and we'll sort a return or make it right another way.
Get help →BILLING
Don't recognize a charge?
On your statement we show up as Willow & Dash. That's your Parkpup order from us.
Ask us about a charge →A PROMISE FROM OUR TEAM
Something wrong? We'll fix it — fast.
If anything about your order isn't perfect — it's running late, it arrived damaged, or it's just not what you hoped — please email us before opening a dispute or chargeback. We're real people and we'll sort it out quickly: a replacement, a refund, store credit, or whatever it takes to leave you and your dog happy. Filing a chargeback freezes your order and drags the whole thing out for weeks — one quick note to us gets it handled in hours.
4.8★
Across 624 reviews
U.S.
Based team, real dog people
Tracked
Fully tracked to your door
Secure
Encrypted Shopify checkout
Quick answers
How soon will I hear back?
Usually within a few hours, and always within one business day. Email us or use the form above — both reach the same real human on our team.
How long does shipping take?
Most U.S. orders arrive in 4–7 days after they ship. You'll get a tracking link by email and can follow every stage. Occasionally an order runs a few days late; if yours does, tell us and we'll chase it.
Can I change or cancel my order?
We process orders quickly, so email us as soon as possible and we'll do our best. If it's already shipped, no stress — you're covered by our 30-day returns, or we'll find another way to make it right.
Are you a real company?
100%. We're Willow & Dash, a U.S.-based small business run by actual dog owners (Willow and Dash are our dogs).